Help center

What do I need to get started?

Simply signup, upload your concept or provide us clear instructions, and choose a package. Your file will be ready to download in 24-48 hours.

Bronze Package vs Gold Package

Bronze package allows you to recreate just one-color basic design VS a gold package that’s allows you to recreate full color design, complex illustrations and covert sketch to digital designs. With a bronze package Screen Printers have access to place orders for all type of color separations (spot, simulations, CMYK)

How Many orders in each package?

Bronze package – 2 orders and 2 mockups per month

Silver package – 5 orders and 6 mockups per month

Gold package - 8 orders and 14 mockups per month

For more pricing details please visit https://speedysep.com/pricing/

What is a mockup ?

A mockup is a way to envision how your design is going to look on different garments or products. For Example; your design on a t-shirt, hoodie, pants or even a mug.

Can you develop new concepts?

Yes! Just give us clear directions and we will create a brand-new custom design for you.

What type of color separation services you provide?

We separate spot colors, simulation, and 4 color process.

Who’s working on my artwork?

Our team is comprised of in-house designers who’ve completed thousands of artworks for screen printers around the country. We are experienced, motivated, and excited to help you with your graphic needs.

How quick is your turnaround time?

Our turn-around time depends on the project and the number of revisions. Usually, it’s between 24 – 48 hours for most projects. You can always pay for rush turnaround when placing an order, and you will get your order delivered withing 12 to 6 hours.

Am I locked into a long-term contract?

Not at all, you can place your orders one by one without being a monthly member .Or enroll enroll into a month to month membership and have the option to cancel anytime – hassle-free.

What are the file formats you provide?

AI, EPS, PNG, JPG, PDF, DXF, SVG, DWG.

How do I cancel my membership?

Login, click on the “my profile” tab, scroll down and simply downgrade to a pay-as-you go package. It’s that simple.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

Where is Speedy Sep based?

Our offices located at:

2000 SE 10th Ave

Fort Lauderdale, FL 33316

What are your working hours?

We work Monday to Friday, 9AM to 6PM. You can submit a design project any time anywhere. (and from any device of your choosing) If you have an urgent project, please choose the extra fast turnaround.

Design projects created after 12PM Eastern Friday will be worked on Monday. So be sure to get your project in, before our 12PM Friday Eastern deadline.

What type of designs can I submit?

Our services include:

1. Branding: New business logo, business card or flyer for your brand

2. Apparel: T-shirt, hoodies, crewnecks, jackets, long pants, etc.

3. Custom Illustration: Human or Animal

4. Sketch: Convert a sketch into a digital design

5. Color Separations: Spot colors, simulation, CYMK

Gold package members can order apparel, custom illustration, sketch and color separation orders.

Do I own the rights to all of my designs?

You own all rights and licenses to all designs created for you. However, the materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design.

How does the 7-Day Money-Back Guarantee work?

If you’re not satisfied with SpeedySep within 7-days of signing up as a member, you’re eligible for a full refund.

Login, click on “my profile” tab, scroll down and simply downgrade to a pay-as-you go package. It’s that simple.

We made it so easy, so you don’t need to call or email anyone. Our #1 goal is to deliver a seamless online design experience for you and your team.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

What happens if I don’t like my design?

Our platform lets you communicate directly with our designers and create revisions on submitted designs. A design might not be perfect on the first try. That’s why every plan comes with unlimited revisions. We’ll keep going until you are %100 satisfied.

What type of designs can I submit?

Our services include:

1. Branding: New business logo, business card or flyer for your brand

2. Apparel: T-shirt, hoodies, crewnecks, jackets, long pants, etc.

3. Custom Illustration: Human or Animal

4. Sketch: Convert a sketch into a digital design

5. Color Separations: Spot colors, simulation, CYMK

Gold package members can order apparel, custom illustration, sketch and color separation orders.

Can you work with or log into any third-party services?

Yes! We act as an art department for some of the largest brands and screen printers around the world, which mean we work directly on your CRM (Printavo, Eazyflow, Monday.com, etc) This is a premium service with slightly different fees, please contact us at team@speedysep.com for more details

Can you create a project in another language?

Yes, as long as you provide clear instructions in English and all of the content associated with the project. Currently, we don’t offer any text translation services.

How many hours a month will my designer work?

At SpeedySep you never have to worry about hourly billing or unexpected charges. Simply because we work per project and you know in advance how many orders you have each month. If you run out of orders you can keep placing orders, the platform will update the cart based on your needs.

How quick is your turnaround time on revisions?

Our turn-around time depends on the project and the number of revisions. Usually, it’s within 24 hours for most projects. In most cases we try to keep it between 12 to 6 hours.

Where is Speedy Sep based?

Our offices located at:

2000 SE 10th Ave

Fort Lauderdale, FL 33316

What are your working hours?

We work Monday to Friday, 9AM to 6PM. You can submit a design project any time anywhere. (and from any device of your choosing) If you have an urgent project, please choose the extra fast turnaround.

Design projects created after 12PM Eastern Friday will be worked on Monday. So be sure to get your project in, before our 12PM Friday Eastern deadline.

How do I receive an update about my design?

Once your design is ready, the system will send you an email to log in and download your design. If you’re not %100 satisfied, simply click the revision button, and provide us with the revisions and modifications you need. Our designers will get your design revised same day or no longer than 24 hours.

My project is taking longer than expected. How can I expedite my project?

For any reason you notice there is a delay with your delivery, please contact your designer via the platform. Just go to your order under the “my orders” tab and send us a message there. One of our project managers will see it and will get it sorted ASAP.

I’m not happy with the quality of my designs. What do I do?

We aim to provide %100 satisfaction guarantee! Please speak to your designer and customer support via live chat right away. We will likely assign another qualified designer to your projects and monitor your projects more closely to ensure quality control.

Are the fonts delivered to me are commercial-free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.

Do I own the rights to all of my designs?

You own all rights and licenses to all designs created for you. However, the materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design

What if I only refer 4-5 people? Do I get anything?

Of course! That’s more than half of the cost of Penji’s monthly membership. Keep up the great work. Your commission check will arrive on the first of every month!

How to get Penji for free?

Yes, you can get Penji for free. By referring us to a certain number of customers, over time, your commission check will add up to or exceed our monthly membership. If you feel like you’re close OR want us to track your affiliate progress a bit more, simply talk to your Partnership Representative. Although we can not make guarantees, we are always willing to help those who in turn help us!

How do I create a design project?

Our easy-to-use platform allows you to create projects seamlessly in just a few seconds. Creating a design project is as simple as following a few guided steps and attaching your assets. Once an order is placed, you’ll be able to communicate with your designer directly, submit revisions, and download your source files on our platform.

What happens if I don’t like my design?

Our platform lets you communicate directly with our designers and create revisions on submitted designs. A design might not be perfect on the first try. That’s why every plan comes with unlimited revisions. We’ll keep going until you are %100 satisfied.

Is there a limit on how many revisions I can submit per project?

There is no limit on how many revisions to submit. We’ll keep going until you are %100 satisfied.

Is it possible to get a custom plan ?

If you need more orders then what we offer, please contact us at team@speedysep.com and we will set you up with a custom plan that fits your needs.

I uploaded 5 projects. How do I tell you which order I want them done in?

Your projects are laid out in the order you placed them, and they will show on your dashboard. If you placed them all at the same time, you will receive them all at the same time.

How do I upgrade my account?

Simply click on “my profile” tab, scroll down, upgrade into a plan that fits your needs. If you need more orders then what we offer, please contact us at team@speedysep.com and we will set you up with a custom plan.

How do I make a revision or feedback?

Login and click on “my orders” tab, click the delivered jobs button, then click on the orders you would like to revise. On the top right you can find a revision button, click on it and write in the chat box clear details what you revisions or modifications you need us to do.

How do I know when my design project is completed?

You will receive an email notifying you that your order is ready to download.

Do you handle stand-alone orders?

Yes, just login and place a regular order. When you checkout, do it without upgrading into a membership.

Pay as you go services

You don’t need to get a membership to place orders. You can place your orders one by one.

Pricing ranges from $9-$125 per order depends on the services you need.

For more details on pay as you go pricing please visit our pricing page
www.speedysep.com/pricing

Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle-free.

Why am I being billed monthly?

If you signed up as a monthly member, you will be billed monthly. To qualify for our %70 discounts, you need to choose a package and sign up as a monthly member.

What is the difference between each membership?

Bronze

  • Source file
  • 2 mockups/month
  • 2 orders/month
  • Standard Support
  • Easy Design Recreations
  • Unlimited Revisions
  • 7 days Free Trial
    • Silver

      • Source file
      • 6 mockups/month
      • 5 orders/month
      • Halftones
      • Standard Support
      • Medium Design Recreations
      • Unlimited Revisions
      • 7 days Free Trial

      Gold

      • Source file
      • 14 mockups/month
      • 8 orders/month
      • Halftones
      • Original designs
      • Priority Support
      • Complex Design Recreations
      • 5 Video Mockups/month
      • Order rollover
      • Unlimited Revisions
      • Sketch to digital
      • 7 days Free Trial

What is my billing schedule and when will I be billed again?

We operate on a 30-day cycle and will be billed on the same day that you signed up from the previous month.

I just got billed even though I canceled? What do I do?

You are eligible for a full refund if you cancel before the 7th day of using the platform. If you cancel after that, you will not be charged on a monthly basis anymore, and you won’t be eligible for a full refund for that month.

If by any way you were wrongly charged, please contact us at team@speedysep.com and we will make sure to work it out and make it right.

I didn’t use my account this month, can I get a refund for the month?

We only offer refunds during the initial 7 days free trail. Unfortunately, we can not refund due to inactivity.

How long does it take to receive a refund?

This depends on your bank, however, you can typically see your refund credited back to you within 3-5 business days.

How do I cancel my membership?

Login, click on “my profile” tab. Scroll down and downgrade to a pay as you go. That’s it - we keep it simple as possible.

Do you offer discounts?

We’re happy to provide bulk discounts for high volume accounts. Contact us at team@speedysep.com to discuss your eligibility and get started.

Do you make canceling difficult?

Not at all! Just login, click on “my profile” tab. Scroll down and downgrade to a pay as you go. That’s it - we keep it simple as possible.

Do you accept check, cash, money transfer, or Paypal?

We do not accept check, cash, money transfer, or Paypal as methods of payment. At the moment the only accepted form of payment is a verified credit or debit card.

Do you offer a free trial?

Yes. 7 days free trial + the first order is free without even inputting your credit card.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

You are in good company

Over 500 screen printers, both big and small, are growing their businesses with SpeedySep

More Questions? That's Okay.
We're happy to help!

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Start your business journey with SpeedySep

We help with custom t-shirt design, color separations, and converting your artwork to vector format.

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