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Speedy Services Getting Started Important to Know
Speedy Services
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How do I get my first order free?

Just place the order. You will not even be asked to enter a card number for payment. Your free order comes with all the benefits of a standard order including unlimited revisions, source files, and more!

What do I need to get started?

Simply sign up, upload your concept (or provide us clear instructions), and choose a package. Your file will be ready to download in 24-48 hours.

What forms of payment to you accept?

Currently, the only accepted form of payment is a verified credit or debit card. We do not accept check, cash, money transfer, or PayPal as methods of payment.

How Many orders in each package?

Bronze package – 9 orders and 8 mockups per month

Silver package – 17 orders and 12 mockups per month

Gold package - 29 orders and 16 mockups per month

For more pricing details please visit https://speedysep.com/pricing/

What is a mockup ?

A mockup is a way to envision how your design is going to look on different garments or products. For Example, your design on a t-shirt, hoodie, pants, or even a mug.

Can you develop new concepts?

Yes! Just give us clear directions and we will create a brand-new custom design for you.

What type of color separation services you provide?

We separate spot colors, simulation, and 4-color (CMYK).

Who’s working on my artwork?

Our team is comprised of in-house designers who have completed thousands of artworks for screen printers around the country. We are experienced, motivated, and excited to help you with your graphic needs.

How quick is your turnaround time?

Our turn-around time depends on the project and the number of revisions. It is between 24 – 48 hours for most projects. You can choose a rush turnaround when placing an order. Pricing is based on how fast you need it, and you can get your order delivered in as little as 6 hours.

Am I locked into a long-term contract?

Not at all, you can place your orders one by one without being a monthly member. If you enroll in a month-to-month membership you have the option to cancel anytime – hassle-free.

What are the file formats you provide?

AI, EPS, PNG, JPG, PDF, DXF, SVG, DWG.

How do I cancel my membership?

Log in, click on the “my profile” tab, scroll down and simply downgrade by selecting the pay-as-you-go package. It is that simple.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

Where is Speedy Sep based?

Our offices located at:
2000 SE 10th Ave
Fort Lauderdale, FL 33316

What are your working hours?

We work Monday to Friday, 9 am to 6 pm. You can submit a design project any time, from anywhere, from any device. If you have an urgent project, please choose the extra fast turnaround.
Design projects created after 12 pm Eastern (EST) Friday will be worked on Monday. If you need it fast, be sure to place your order before our deadline of 12 pm Friday (EST).

What type of designs can I submit?

Our services include:
• Branding: New business logo, business card, or flyer for your brand
• Apparel: T-shirt, hoodies, crewnecks, jackets, long pants, etc.
• Custom Illustration: Human or animal
• Sketch: Convert your sketch into a digital design
• Color Separations: Spot colors, simulation, CYMK
Our gold package includes apparel, custom illustration, sketch, and color separation orders at a discounted price.

Do I own the rights to all of my designs?

You own all rights and licenses to the designs created for you.
PLEASE NOTE: Original materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, we are not held liable for the rights to the final design.

How do I get my first order free?

Just place the order. You will not even be asked to enter a card number for payment. Your free order comes with all the benefits of a standard order including unlimited revisions, source files, and more!

How does the 7-Day Money-Back Guarantee work?

If you are not satisfied with SpeedySep within 7-days of signing up as a member, you are eligible for a full refund.
Just log in, click on the “my profile” tab, scroll down and simply click the “cancel membership” button. It is that simple.
We make it easy so you do not need to call or email us. Our #1 goal is to deliver a seamless online design experience for you and your team.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

How do I pay for my order?

Currently, the only accepted form of payment is a verified credit or debit card. We do not accept check, cash, money transfer, or PayPal as methods of payment.

What happens if I don’t like my design?

Our platform lets you communicate directly with our designers and create revisions on submitted designs. A design might not be perfect on the first try. That’s why every plan comes with unlimited revisions. We’ll keep going until you are 100% satisfied.

What type of designs can I submit?

Our services include:
• Branding: New business logo, business card, or flyer for your brand
• Apparel: T-shirt, hoodies, crewnecks, jackets, long pants, etc.
• Custom Illustration: Human or animal
• Sketch: Convert your sketch into a digital design
• Color Separations: Spot colors, simulation, CYMK
Our gold package includes apparel, custom illustration, sketch, and color separation orders at a discounted price.

Besides t-shirts, what else can you design?

We can design anything from T-shirts, hoodies, crewnecks, pants, jackets (+any type of apparel) promotional products, and a variety of other merch designs you may need.

How do I know my design is trademark and copyright free?

Our designers are trained to create or recreate brand new, authentic designs. We double-check that the icons, images, and fonts used on your design are free of trademark or copyright infringement.

Are the fonts delivered to me are commercial-free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.

What are your terms of service?

You can view all documentation here: https://speedysep.com/terms-and-conditions/

What is your privacy policy?

You can view all documentation here: https://speedysep.com/privacy-policy/

Does SpeedySep sign an NDA?

In most cases – yes! Please contact us at team@speedysep.com and provide your specific needs.

Do you have a W-9? I am submitting my taxes for the new year.

If this is needed, please send an email to team@speedysep.com

Do I own the rights to all of my designs?

You own all rights and licenses to the designs created for you.
PLEASE NOTE: Original materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, we are not held liable for the rights to the final design.
assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design

Are there limitations on my free first order?

No. It is treated like any other order with all the benefits including unlimited revisions, source files, and more!

Will you work with or log into any third-party services?

As a platinum member, we act as the art department for some of the largest brands and screen printers around the world. We work directly on your CRM (Printavo, Eazyflow, Monday.com, etc.). This is a premium service tailored to your needs, so please contact us at please contact us at team@speedysep.com for more details

Can you create a project in another language?

Yes, if you provide clear instructions in English and all the content associated with the project. Currently, we do not offer any text translation services.

How many hours a month will my designer work?

At SpeedySep you never have to worry about hourly billing or unexpected charges. Simply because we work per project and you know in advance how many orders you have each month. If you run out of orders you can keep placing orders, the platform will update the cart based on your needs.

How quick is your turnaround time on revisions?

In most cases our designers will get your design revised the same day or no longer than 24 hours.

Where is Speedy Sep based?

Our offices are in:
2000 SE 10th Ave
Fort Lauderdale, FL 33316

What are your working hours?

We work Monday to Friday, 9 am to 6 pm. You can submit a design project any time, from anywhere, from any device. If you have an urgent project, please choose the extra fast turnaround.
Design projects created after 12 pm Eastern (EST) Friday will be worked on Monday. If you need it fast, be sure to place your order before our deadline of 12 pm Friday (EST).

How do I receive an update about my design?

Once your design is ready, our system will send you an email with instructions to log in and download it. If you are not 100% satisfied simply click the “revision” button. Provide us with the revisions and modifications you need and our designers will get your design corrected – usually the same day or no longer than 24 hours.

My project is taking longer than expected. How can I expedite my project?

If there is a delay with your delivery, please contact your designer via our online platform. Just go to your order on the “my orders” tab and send us a message there. One of our project managers will see it and will get it sorted ASAP.

I’m not happy with the quality of my designs. What do I do?

We aim to provide 100% satisfaction, so we guarantee revisions until you are happy, or your money is returned. Please speak to your designer and customer support via live chat right away. We will likely assign another qualified designer to your projects and monitor your projects more closely to ensure quality control.

Are the fonts delivered to me are commercial-free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.

Do I own the rights to all of my designs?

You own all rights and licenses to the designs created for you.
PLEASE NOTE: Original materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, we are not held liable for the rights to the final design.

How do I make a revision or give feedback?

Log in and go to the “my orders” tab. Click the “delivered jobs” button and then click on the order you would like to revise. Click the “revision” button at the top right of the screen. Use the chat box to give us clear details of what revisions or modifications you need us to make.

How do I create a design project?

Our easy-to-use platform allows you to create projects seamlessly in just a few seconds. Creating a design project is as simple as following a few guided steps and attaching your images or instructions. Once an order is placed, you will be able to communicate with your designer directly, submit revisions, and download your source files on our platform.

What happens if I don’t like my design?

Our platform lets you communicate directly with our designers and request revisions on submitted designs. A design might not be perfect on the first try. That is why every order comes with unlimited revisions. We will keep going until you are 100% satisfied.

Is there a limit on how many revisions I can submit per project?

There is no limit on how many revisions to submit. We’ll keep going until you are %100 satisfied.

Is it possible to get a custom plan?

Yes, you can switch plans. Click on the “my profile” tab, scroll down, and select the plan that fits your needs. If you need more orders than what we offer, please contact us at team@speedysep.com and we will set you up with a custom plan.

I uploaded 5 projects. How do I tell you which order to do 1st, 2nd, etc.?

Your projects are laid out in the order you placed them, and they will show on your dashboard. If you placed them all at the same time, you would receive them all at the same time.

How do I upgrade my account?

Simply click on “my profile” tab, scroll down, upgrade into a plan that fits your needs. If you need more orders then what we offer, please contact us at team@speedysep.com and we will set you up with a custom plan.

How do I make a revision or feedback?

Login and click on “my orders” tab, click the delivered jobs button, then click on the orders you would like to revise. On the top right you can find a revision button, click on it and write in the chat box clear details what you revisions or modifications you need us to do.

How do I know when my design project is completed?

You will receive an email notifying you that your order is ready to download.

Do you handle stand-alone orders?

Yes, just log in and place your order and do not select a membership plan.

What do you mean by “first order is free”?

Just place the order. You will not even be asked to enter a card number for payment. Your free order comes with all the benefits of a standard order including unlimited revisions, source files, and more!

Pay as you go services

You do not need to get a membership - you can place orders one at a time. Pricing ranges from $9-$125 per order depends on the services you need. For more details on pay-as-you-go pricing, please visit our pricing page at https://speedysep.com/pricing

Am I locked into a long-term contract?

Not at all! As a member you are enrolled in a month-to-month membership and can cancel anytime – hassle-free.

What is the difference between each membership?

Bronze
• Source file
• 8 mockups/month
• 9 orders/month
• Standard support
• Unlimited revisions
• 7-day free trial

Silver
• Source file
• 17 mockups/month
• 12 orders/month
• Standard support
• Unlimited revisions
• 7-day free trial

Gold
• Source file
• 29 orders/month
• 16 mockups/month
• Original designs
• Priority support
• 5 video mockups/month
• Unlimited revisions
• 7-day free trial

What is my billing schedule and when will I be billed again?

We operate on a 30-day cycle. You will be billed on the day you sign up for the package and billed for the monthly renewal on the same day of the month.

Why should I sign up for a monthly package?

Our packages give you discounts of up to 70%. If you use our services regularly, this is a tremendous money-saver for you.

I just got billed even though I canceled. What do I do?

You are eligible for a full refund if you cancel before it has been active for seven days. If you cancel after the seventh day, monthly billing will stop, and your refund will be prorated.

I got billed for a membership package I never signed up for.

If you have been charged and you think it is an error, please contact us at team@speedysep.com and we will make it right.

I did not use my account this month; can I get a refund for the month?

We only offer refunds during the initial 7 days free trial. Unfortunately, we cannot refund due to inactivity.

How long does it take to receive a refund?

This depends on your bank; however, you can typically see your refund credited back to you within 3-5 business days.

How long does it take to receive a refund?

This depends on your bank; however, you can typically see your refund credited back to you within 3-5 business days.

How do I cancel my membership?

Log in, click on the “my profile” tab. Scroll down and select “Cancel Membership”. That is all you must do - we keep it as simple as possible.

Do you offer discounts?

Having a monthly membership can give you discounts of up to 70%. However, the monthly packages are limited to a maximum number of orders. If you routinely exceed the order limit on the gold package, contact us at team@speedysep.com to get a quote on a custom package to meet your needs.

Do you accept check, cash, money transfer, or PayPal?

Currently, the only accepted form of payment is a verified credit or debit card. We do not accept check, cash, money transfer, or PayPal as methods of payment.

Do you offer a free trial?

Yes. When you start a monthly membership your first order is free, and you have seven days to cancel.

Are there any hidden fees?

No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.

Have you ever worked with Red Bubble, Printful, or any other print on demand platforms?

Often! We’ve been designing on and off the SpeedySep platform hot selling items for sellers using Merch by Amazon, Printful, Red Bubble, and many other platforms.

Have you ever worked with Merch by Amazon before?

All the time! Many of our print-on-demand customers are a part of Merch by Amazon community. We’re quite knowledgeable with both the community, Amazon, and the specific requirements for design.

Besides T-shirts, what else can you design?

We can design anything from T-shirts, hoodies, crewnecks, pants, jackets (+any type of apparel) promotional products, and variety of merch designs you may need.

Are the fonts delivered to me are commercial-free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.

You are in good company

Over 500 screen printers, both big and small, are growing their businesses with SpeedySep

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We help with custom t-shirt design, color separations, and converting your artwork to vector format.

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